If a part falls within the warranty period, information as shown in PARTS ORDER PROCEDURE is required, along with your purchase order number in which the part (or machine was ordered).
When placing an order for warranty replacement parts be sure it is clearly specified at the time of order. If warranty is not indicated this will be considered a normal parts sale. Parts submitted for warranty consideration are invoiced and payment is expected. Credit will be issued based on inspection results from the manufacturer. In allcases freight will be charged and is due and payable.
No returns will be accepted without prior authorization. Instructions will be provided on how and where merchandise should be returned. Restocking fee may apply and all freight charges on returns must be prepaid.
D. J. Giancola Exports, Inc. assumes no responsibility for items shipped in error based on lack of model and serial number.